Last updated: 25 August 2026
These Terms reflect how Cercle Privé actually operates. Where a figure appears here — a fee, a deadline, a threshold — it is the figure the platform applies.
Questions: contact@cercleprive.io
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1. WHO WE ARE
Cercle Privé ("Cercle Privé", "we", "us") is operated by
Cercle Privé CLA LTD, a company registered in England and Wales under company number 17373008, with its registered office at 124 City Road, London EC1V 2NX, United Kingdom.
You can contact us at contact@cercleprive.io. For legal notices: contact@cercleprive.io.
2. WHAT CERCLE PRIVÉ IS
Cercle Privé is a private, verification-only marketplace where approved
members buy and sell pre-owned and new luxury goods from one another.
We are a marketplace, not the seller. Except where expressly stated, we do
not own, sell, or take title to the items listed. The contract of sale is between
the buyer and the seller. We provide the platform, hold the payment in escrow,
arrange carriage, and resolve disputes under these Terms.
3. WHO CAN JOIN
Membership is open to professional resellers, personal shoppers and dealers who
are verified by us. You must be at least 18 and have the legal capacity to
contract. We may decline or withdraw membership at our discretion.
4. VERIFICATION (KYC)
Before you can browse, buy or sell you must complete:
1. Presence verification — confirming your professional resale presence,
normally through a business or trading account.
2. Identity verification (KYC) — an identity document and liveness check
carried out by our verification provider.
We may re-verify you at any time, and may suspend access while a check is
outstanding.
5. YOUR ACCOUNT
You are responsible for your login credentials and for all activity on your
account. Tell us immediately at contact@cercleprive.io if you suspect unauthorised
access. Accounts are personal to the member and may not be shared, sold or transferred.
6. MEMBERSHIP
Membership of Cercle Privé is free. There is no subscription, no listing fee and
no listing allowance — verified members may list without a paid plan.
We earn a fee on each completed sale, set out in §8. If paid membership plans are
introduced in future, we will tell existing members before any charge applies, and
no charge will be made without your agreement.
7. LISTING ITEMS (SELLERS)
When you list an item you confirm that:
- you own the item and have the right to sell it;
- the item is authentic — genuine, and correctly attributed to the brand
stated. Counterfeit, replica or "inspired by" items are strictly forbidden;
- your description, photographs, condition grading and provenance information are
accurate and not misleading;
- the photographs are of the actual item, taken by you or used with permission;
- the item is lawful to sell and to ship to the buyer's country, including any
restrictions on materials (for example protected species/CITES).
Listings are published immediately and are not reviewed by us in advance. We may
reject, edit, re-categorise or remove any listing at our discretion. Publication is not
a guarantee of authenticity, quality, legality or accuracy, and does not transfer
responsibility for the item to us.
8. BUYING AND PAYMENT
When you buy an item, you pay:
- the item price set by the seller;
- a buyer commission, always shown to you in full before you pay;
- the delivery charge (§11), and transit cover where it applies (§11);
- an authentication fee of €29, if you choose authentication (§10).
The commission is charged in bands, and each band applies only to the part of the
price that falls inside it — in the same way as income tax. On a euro sale:
- 6% on the first €5,000;
- 3.5% on the part between €5,000 and €15,000;
- 2% on the part between €15,000 and €25,000;
- 3.5% on anything above €25,000.
So a €20,000 item is charged 6% on the first €5,000, 3.5% on the next €10,000
and 2% on the last €5,000 — not 2% on the whole amount. Equivalent bands apply in
each other currency we support, and the exact amount is always displayed before
you confirm.
The seller receives the full item price they listed. The commission is paid by
the buyer and is in addition to that price.
Your payment is authorised and held. It is not released to the seller at that
moment. Placing an order creates a binding contract of sale between you and the
seller, subject to these Terms.
9. ESCROW — HOW AND WHEN THE SELLER GETS PAID
1. Your payment is held after purchase.
2. The seller ships the item and provides a tracking number.
3. On delivery, an inspection window opens — 48 hours unless a longer window
is shown on the order.
4. During the window you must either confirm that the item matches its
listing, or report a problem.
5. If you confirm — or if the window closes without you reporting a problem —
the payment is released to the seller and the order completes. This release
happens automatically when the window expires.
If the seller does not ship. If the seller has not shipped within 5 days
of purchase, we cancel the order automatically and release your payment in full.
You are not charged, and the item returns to sale.
Once released, funds cannot be recalled through the platform. Please inspect
promptly.
10. AUTHENTICATION SERVICE (OPTIONAL)
Authentication is optional and costs €29. If you select it at checkout:
- the seller has the item authenticated by LegitApp before despatch;
- the outcome is recorded on the order and visible to you;
- if it passes, the seller ships it directly to you. The item does not travel
to us or to any third party, and authentication does not delay despatch;
- if it does not pass, the order is cancelled and you are refunded in full —
the item price, the commission, the €29 authentication fee, the delivery
charge and any transit cover. You pay nothing.
A failed authentication is treated as a misrepresented listing and is dealt with
under §16.
Authentication is an opinion formed by LegitApp, an independent authentication
service, from photographs of the item. It combines review by their expert
authenticators with AI analysis. It is not a guarantee by us or by them, and we
do not ourselves verify, inspect or handle the item.
An authentication may also be returned as inconclusive, meaning the authenticator
could not reach a decision. Where that happens you may complete the purchase or
cancel it for a full refund, on the same terms as a failed authentication.
11. DELIVERY, RISK AND TRANSIT COVER
We arrange and pay for the carriage. We book the shipment with our carrier
on our own account. The seller packs the item, hands it to the carrier and
provides the tracking number; the seller does not contract with the carrier.
The delivery charge shown at checkout is our charge for arranging carriage. It is
not a pass-through of the carrier's price, and it may be more or less than what we
pay. It is calculated from the destination you choose, and from the weight and
size of the packed parcel — carriers charge on volume as well as weight, so a
large light parcel can cost more than a small heavy one. Until you choose a
delivery address, no delivery price is quoted.
Transit cover
Where the item is worth more than €500 we offer transit cover, priced and shown
separately before you pay. It is 1.5% of the item value, with a minimum of €14.
- If you take cover, and the item is lost or damaged in transit, you are
refunded in full.
- If you decline cover, risk of loss and damage in transit passes to you when
the item is handed to the carrier. In that case our liability is limited to
whatever compensation we actually recover from the carrier, which is set by
the carrier's own terms and calculated by weight — typically a very small
fraction of the value of the item. You should assume that declining cover
means bearing the loss yourself.
- Where the item is worth more than €5,000, cover is required and is included
in the delivery charge. You cannot decline it.
Customs and import charges
On cross-border sales the buyer may be liable for import duties, taxes and
customs handling charges. These are set by the destination country, are not
included in the price you pay us, and are payable by you on delivery.
12. DISPUTES
If an item does not match its listing, report it through the app before the
inspection window closes. We will review the evidence from both members and may:
- release the payment to the seller;
- refund the buyer in whole or in part; and/or
- require the item's return as a condition of a refund.
Where a return is required, the cost of return carriage is borne by the seller if
the item was misdescribed, and by the buyer if it was not.
Our decision on a dispute is final for the purposes of the platform's escrow
process. It does not affect either member's legal rights against the other.
13. YOUR BALANCE
When an item you sold is confirmed by the buyer, the sale proceeds are credited
to your Cercle Privé balance. You may withdraw your available balance at any
time, or spend it on the platform.
- A credit is pending until the buyer confirms the item or the inspection
window closes, and available afterwards.
- If an order is refunded or cancelled, the corresponding credit is reversed.
Where it had already become available, this may take your balance below zero,
and the shortfall is recovered from your next sale.
- We do not pay interest on a balance, and a balance is not a deposit.
- A balance is held for you so that you can transact on the platform. It is not
a payment account and may not be used to send money to other people except as
payment for an item.
14. PAYOUTS
You may withdraw your available balance by:
- bank transfer to an account you register with us;
- our payment provider's own payout process, if you complete their onboarding,
including their identity and bank verification; or
- USDC to a wallet address you register, where that option is enabled.
Where you register bank details with us directly, we store them encrypted, we
show you only the last four digits, and a member of our team can see the full
details only when there is a payout to send — every such access is logged.
We are not responsible for delays caused by a payment provider, a bank or a
blockchain network, or for currency conversion applied by them. Cryptocurrency
transfers cannot be reversed; you are responsible for the address you give us.
15. FEES, TAXES AND INVOICES
Our fees are those set out in §8, §10 and §11 and as displayed at the time of the
transaction. The total amount payable is always shown before you confirm, and
includes any VAT we are required to charge on our own fees.
You are solely responsible for determining, charging, collecting and remitting
any taxes (including VAT) arising on your own sales, and for your own accounting
and reporting obligations. We may be required to report information about your
transactions to tax authorities, and will do so where the law requires it.
16. AUTHENTICITY POLICY AND STRIKES
We operate an authenticity strike system. Confirmed misrepresentation of an item
may result in a strike, withheld funds, removal of listings, and suspension or
permanent termination of membership. Repeat or serious breaches may be reported
to the relevant authorities and to the brand owner.
17. PROHIBITED CONDUCT
You must not:
- list or sell counterfeit, replica, stolen or illegally obtained goods;
- misrepresent an item's authenticity, condition, provenance or specification;
- take a transaction off-platform to avoid our fees, or solicit others to;
- share contact or payment details in order to transact outside the platform;
- use another member's identity, or create accounts to evade suspension;
- use the platform's messaging for spam, harassment, or anything unlawful;
- scrape, copy or reuse listings, photographs or member data;
- attempt to interfere with the security or operation of the platform.
18. MESSAGING
Messaging is available only in the context of a specific listing or order —
there are no open direct messages. Messages, including photographs and files you
attach, are stored by us and may be reviewed for safety, fraud prevention and
dispute resolution.
Messages containing telephone numbers, email addresses or social media handles
are blocked automatically. This is not only to protect our fee: a sale arranged
off-platform has no escrow, no inspection window, no dispute process and no
transit cover, and we cannot help either member if it goes wrong.
19. RATINGS AND REVIEWS
After an order completes, the buyer and the seller may each rate and review the
other. Reviews are visible to other members and form part of a member's public
reputation on the platform.
When you leave a review you must:
- base it on a genuine, completed transaction you were party to;
- be honest and factual, and not misleading;
- not include abusive, discriminatory or unlawful content, another person's
personal data, or contact details.
You must not offer or accept anything of value in exchange for a review, leave
reviews about yourself, or use reviews to threaten or coerce another member.
Where an order completes without a dispute and neither party leaves a review, we
record that the order completed without issue. These records are shown separately
from member-written reviews and are not counted in a member's rating.
We may remove a review that breaches these Terms, and we may reinstate or adjust
ratings affected by abuse. We do not edit reviews to make a member look better.
A review reflects the opinion of the member who wrote it, not ours.
20. PROMOTING YOUR LISTINGS
You may pay to have your listings ranked above unpromoted listings for a fixed
period ("Boost" for a single listing, "Vitrine" for all of them). Promotions are
labelled to other members.
- Promotion affects where your listing appears, never whether it appears.
Every listing is still reviewed on the same basis.
- We promise placement for the period you paid for. We do not promise views,
offers or sales, and no refund is due because a promoted listing did not sell.
- If we fail to deliver the placement you paid for, we will refund it.
21. REFERRALS
Members may refer other members and may receive a reward as described in the app
at the time. A referral is only rewarded once the referred member completes a
genuine transaction. We may vary or withdraw the referral programme, and may
withhold or reclaim rewards obtained through fraud or abuse.
22. CONTENT YOU UPLOAD
You keep ownership of the photographs and content you upload. You grant us a
non-exclusive, worldwide, royalty-free licence to host, store, reproduce,
adapt (for example, resizing) and display that content for the purposes of
operating and promoting the platform. This licence ends when you remove the
content, except for copies we must keep for legal, dispute or accounting
purposes. You confirm you have the rights necessary to grant this.
23. SUSPENSION AND TERMINATION
You may close your account at any time. Any transactions already in progress must
be completed first, and any balance remains withdrawable.
We may suspend or terminate your membership, remove content, or withhold a payout
where we reasonably believe you have breached these Terms, where required by law,
or where necessary to protect other members from fraud or loss. Where we do so we
will tell you the reason unless we are legally prevented from doing so, and you
may respond to us at contact@cercleprive.io.
24. OUR RESPONSIBILITY TO YOU
We provide the platform with reasonable care and skill. However:
- we are not the seller and we do not guarantee the authenticity, quality,
legality, description or safety of items listed by members;
- we do not guarantee that the platform will be uninterrupted or error-free;
- we are not responsible for the acts or omissions of members, or of our
payment or verification providers.
Nothing in these Terms limits liability for death or personal injury caused by
negligence, for fraud or fraudulent misrepresentation, or for any other liability
that cannot lawfully be limited.
Subject to that, our total liability to you in connection with any transaction is
limited to the greater of (a) the fees we received from you on that transaction
and (b) where transit cover applied, the amount payable under that cover. We are
not liable for loss of profit, loss of business or indirect loss. Our
responsibility for items in transit is set out in §11 and is not extended by this
section.
25. INDEMNITY
You agree to indemnify us against claims, losses and reasonable costs arising
from items you list or sell, your breach of these Terms, or your infringement of
another party's rights. This does not apply to the extent the claim arises from
our own breach or negligence.
26. CHANGES TO THESE TERMS
We may change these Terms. We will give 30 days' notice of material
changes by email or in-app. If you do not accept a change you may close your
account before it takes effect. Changes do not affect an order already placed.
27. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales, and the courts of
England and Wales have exclusive jurisdiction. Nothing in this section removes
any protection available to you under the mandatory law of the country in which
you live.
28. GENERAL
If any provision is found unenforceable, the rest continues in force. Our failure
to enforce a provision is not a waiver of it. These Terms are the entire
agreement between us in relation to the platform.
Contact: contact@cercleprive.io · Cercle Privé CLA LTD, 124 City Road, London EC1V 2NX, United Kingdom